Frequently Asked Questions

Everything you need to know about shopping with DUVAL

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination.

What is your return policy?

We offer a 30-day return window for all unused and unopened items in their original packaging. Please contact our support team to initiate a return label.

Which payment methods do you accept?

DUVAL accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.

Can I track my order in real-time?

Yes, once your order ships, you will receive an email confirmation with a tracking link to monitor your package's journey every step of the way.

Are your products covered by a warranty?

All DUVAL products come with a standard 12-month manufacturer's warranty covering any defects in materials or craftsmanship under normal use.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. Shipping rates and delivery times are calculated automatically at checkout based on your location.